Technical Support

For Technical Support requests, including log in issues, errors and general instruction on using our system, please contact Technical Support:
• 1-978-443-5000 option #5

For questions about products or content, please contact your Sales Representative.

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For technical support questions, including login issues, errors, and general instructions, please visit our Tech Support Center.

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System Requirements

To work successfully with Navigate 2, your computer or mobile device should match one of the supported browser and operating system configurations. Navigate 2 may run on newer (or even slightly older) versions of these browsers, but a version is not considered fully supported until it is specified with an “X” in the matrix below. 

Operating System / Platform*Safari 9.0Safari 10.0Firefox (Latest)Chrome (Latest)IE 11IE 10MS Edge
MAC 10.10---
MAC 10.11XX---
Windows 7--X-
Windows 8.1----
Windows 10--XX-X
iPad with IOS 10X----
iPhone with IOS* Latest-X-----
Android tablet with OS 7.0---X---
Android phone with OS 6.0.1------
Windows 8 tablet-----

"+" Means minimum version, tested to latest current version widely available.
* Applications currently operate correctly, but in an attenuated manner within small screen sizes. Additionally, the Navigate eReader is not compatible with mobile devices with screen sizes smaller than seven inches. Users on smaller screens cannot necessarily access all functionality. Issue will be addressed in future release. 
** Excludes Kindle and Nook platforms. Flash player used in offline ebook reader is not supported beyond Android 4.1. Issue will be addressed in future release.