General information: Jones & Bartlett Learning, LLC is committed to responsible internet citizenship and the privacy of our customers and those visiting our website. Our user information is carefully safeguarded, and is never sold or marketed to third parties.
Data Collection: Jones & Bartlett Learning is dedicated to protecting the privacy of all personal information collected through this web site. We may collect personal information during the login process used to access certain portions of our website or to use other functions or features, as noted. Jones & Bartlett Learning may collect and use personally identifiable information including, but not limited to, the following: name, address, phone number, fax number, email address, employer, title, user ID and password, course information and IP address. Any demographic information we request is generally used in aggregate form for various analyses conducted by Jones & Bartlett Learning regarding our web site and related materials. In addition, if you are registered with Jones & Bartlett Learning for use of Jones & Bartlett Learning’s products, Jones & Bartlett Learning will collect and use data related to your use of such Jones & Bartlett Learning products ("Jones & Bartlett Learning Product Use") and for other purposes to which you expressly provide your consent. If your Jones & Bartlett Learning Product Use is in connection with a school or institution, Jones & Bartlett Learning will disclose your data to such school or institution. Jones & Bartlett Learning also collects general use information that does not specifically identify you. Credit card information used to purchase products is collected by and processed directly through a secure third-party payment processor approved by the PCI Security Standards Council. Accordingly, Jones & Bartlett Learning does not collect, transmit, store, maintain or otherwise have access to your credit card information.
Shopping cart/Review Copy Cart: Both our online Shopping Cart and our Review Copy Cart use your email address to track your order. This allows us to automatically send you a receipt and a shipping confirmation electronically, and to contact you in case of a problem or a need for more information to process your order. We reserve the right to send you periodic communications for marketing and promotional purposes. When you order from us, we may ask you at the end of your order if you would like to receive email (see below), but you will not be signed up automatically. You will need to manually click the indicated link, choose one or more product categories, and then submit a form to get signed up for email updates.
Email: Our email messages are based on an opt-in system, and are not considered unsolicited commercial email (SPAM). If you received such a message from us, someone using that address signed up to receive our messages. If you are the owner of this account and did not sign up, you may remove your email address by clicking the unsubscribe link at the bottom of the email. This will permanently remove your address from Jones & Bartlett Learning email distribution list unless you choose to join again later.
If you have any trouble, please click here for Technical Help and we will attempt to resolve your problem as quickly as possible.
Referrals/Recommendations: If you receive an email from us marked "Tell a Friend," these messages have been sent via a Web-form by an individual who indicated that they were a colleague or friend of yours and wanted you to receive information about something they were browsing on our web site, such as a newly published title or newly released web site. The name and email address of the individual who has sent you the referral will be included in the email you receive.
Email addresses to which we send Tell-a-Friend messages are NOT saved for our further use. The software we use to send these messages is "double-blind," meaning that we do not know whom these messages are being sent, and you will not be contacted by us again in the future as a result of receiving or sending one of these referrals or recommendations.
Data Protection: Jones & Bartlett Learning is committed to ensuring the security of your information. We use industry-standard processes designed to protect sensitive data, however, because of the nature of internet, we cannot guarantee the security of the information you transmit, so you should take precautions to protect your personal information when you are on the internet, such as changing passwords often, using a combination of letters and numbers when creating passwords, and using a secure browser.
Links: Jones & Bartlett Learning's web site may contain links to other web sites, including those of Jones & Bartlett Learning's affiliated companies. Please note that these other web sites' privacy policies may differ from Jones & Bartlett Learning's and we encourage you to carefully read those policies, as well. Jones & Bartlett Learning is not responsible for and does not endorse the contents of any web site of another party or for the policies or actions of any such party.
Surveys and Drawings: From time-to-time, Jones & Bartlett Learning may request information from users via surveys or drawing entries. Participation in these surveys or drawings is completely voluntary, so you can decide whether you want to provide the information. Information requested may include contact information (such as name and address), and demographic information (such as postal code, age range). If you give Jones & Bartlett Learning information in connection with an Jones & Bartlett Learning drawing, survey, or similar promotion, you agree that we can use that information to manage those activities. Contact information will be used to notify the winners and award prizes, if applicable.
Website Visitors in Canada: If you are in Canada, Jones & Bartlett Learning and you confirm that it is their wish that this document and all other related documents be drawn up in English. Jones & Bartlett et vous reconnaissent avoir exigé la rédaction en anglais du présent document ainsi que tous les documents qui s'y rattachent.