Institutions may request from Jones & Bartlett Learning electronic files, if available, on behalf of any student with a disability that prevents the student from using standard instructional materials. Requests must come from the institution's designated accessibility officer or legal entity authorized by the institution, and files will only be provided to the requestor. Requests directly from students will not be honored.

Jones & Bartlett Learning will not release content in any format other than text or Word files and will not release art in any format. JB Learning does not produce products in Braille, large print, audio format, or with closed captioning. Because of technological barriers in extracting and converting text, unexpected errors can be made by the software, and the content is delivered "as is" and Jones & Bartlett Learning makes no warranty as to its use or performance.

The textbook being requested may already be in a format the student may require. Please check the following resources before submitting a request to Jones & Bartlett:

We will respond as quickly as possible, but please understand that it may take 2-3 weeks for you to receive the electronic file.

All requests are delivered via email in a .ZIP archive, and spam filters or email file size limitations may prevent email delivery of attachments. If the requested files have not been received within three weeks of the request, please contact Jones & Bartlett Learning. The attachment size for a zipped Word file is generally under 5 MB. You must have at least 5 MB available in your Inbox. Please check with your email service provider to confirm your account meets these requirements. Jones & Bartlett Learning is not responsible for lost or blocked email transmissions and attachments.